Shipping & Dispatch Policy

At MoissaniteWatches.com, every watch and jewelry piece is carefully inspected and securely packaged before shipment to ensure it meets our quality standards.

Order Processing

• All orders are processed within 6 - 10 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Dispatch Time

As many of our products are handcrafted or made to order, all orders are dispatched within 10 business days from the date of purchase.

If your order includes customizations such as engraving, special sizing, or a bespoke design, additional production time may be required. If this applies, we will notify you by email.

Shipping Time

Estimated delivery times after dispatch are:

• United States: 7–10 business days
• Canada: 7–10 business days
• United Kingdom: 7–10 business days
• Europe: 6–10 business days
• Australia & New Zealand: 8–12 business days
• Rest of the World: 8–15 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your package throughout its journey.

Worldwide Shipping

We proudly offer worldwide shipping to most countries. Shipping availability and delivery times may vary depending on your destination.

Duties & Taxes

For eligible destinations (United States, Canada, United Kingdom, Europe, Australia & New Zealand) duties and taxes will be prepaid at checkout. Where applicable, customers are responsible for any import duties, taxes, or customs fees imposed by their country's authorities.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

While we work with trusted shipping carriers, unexpected delays may occasionally occur. If your package has not arrived within the estimated delivery timeframe, please contact our customer support team, and we will assist you in resolving the issue as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: realmoissanitewatches@gmail.com

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This policy clearly informs customers that every order is dispatched within 10 business days while setting realistic delivery expectations for international orders.